Faq

Yes, all of our products are made from pet-safe, non-toxic materials. We carefully source products from trusted manufacturers and ensure they meet safety standards to keep your pet safe and comfortable.

Product care instructions are provided on the product page, along with guidelines for cleaning and maintaining your items. In general, we recommend following the care guidelines to extend the life of your pet’s products.

Yes, we offer a return and exchange policy. If you are not satisfied with your purchase, please contact our customer support team within 7 days of receiving your order, and we’ll assist you in processing the return or exchange.

Orders are typically processed within 1-3 business days. Shipping times vary depending on your location, but you can expect to receive your order within7-14 business daysfor most U.S. addresses. You’ll receive a tracking number once your order ships.

You can reach our customer support team by visiting our contact page on the website or by emailing us directly at [vinsonhuang1990@gmail.com]. We’re available Monday through Friday to assist with any questions or concerns.

Currently, we only acceptPayPalfor payment. We are working on expanding our payment options to include all major credit cards and other suitable methods in the near future.

Once an order is placed, we begin processing it immediately. If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request before the order is shipped.